FAQ – SOVRYGN Watches

Subscribe to our mailing list for updates

Got Questions We got Answers 


WHY we created this page

At SOVRYGN we believe our customers are always curious about the brand. As such we have done some research and we have put together some FAQs and answers for our customers. In the event that any of your questions are not answered on this page please feel free to contact us via the Contact Us page and we look forward to growing this #SOVRYGN family with you. 

What is schedule for pre-order ? 

Step 1: We developed the idea for the watch. 

Step 2: Put the idea in motion, and we contacted the luxury watchmakers. 

step 3: The brainchild of the idea along with expertise of the watchmakers helped conceive the samples. 

Step 4: Testing of samples to check for any defects in the specifications. 

Step 5: Results and improvements that needed to be made on the samples. 

Step 6: Implementing feedback and final testing to ensure perfection. 

Step 7: Confirmation that specifications meet requirements. 

Step 8: Conclusion of design specifications and quality assurance. 

step 9: Commence pre-order !!!

Step 10: Conclude pre-order and initiate production !!!

Step 11: Quality assurance and testing. 

step 12: You're now a SOVRYGN and your watch would be delivered to you. 

Where does SOVRYGN ship ?

SOVRYGN is located in Canada, but we offer free shipping and returns to Canada and the United States. But we offer discounted shipping to the rest of the world.

Will I be able to track my order ? 

As soon as your order has been shipped we will send you a tracking number for you to track your order. 

Will my order get to me without any issue? 

We use Canada Post for deliveries inside Canada and abroad. 

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

What form of payments do we accept ?

We accept all major forms of credit cards: VISA, MasterCard, American Express. Customers also have the option to checkout using PayPal (wether they have a PayPal account or not).

How long will it take to get my refund ? 

Our aim is to provide amazing products to our customers and build a long lasting relationship and channel in the new era of luxury watches. In the event that you're not satisfied with your purchase we can offer you an exchange or discount on your next purchase. In the event that you absolutely need a refund your refund will be processed as soon as we receive your returned product and you should receive it in your bank within 3-5 business days.

What do I do if the watch I want is sold out ? 

We are building a new era with our customers, that being said we would like to give everyone an opportunity to become a part of the SOVRYGN family. If a product you want is sold out on the website please contact us and we would provide you with more information regarding when next that product would be available. 

What happens if a colour combination I want is not on the website ? 

We have a taken care to select the products on display on the website. In the event that you a particular style combination, maybe a different colour of strap with the watch other than what's displayed on the website please contact us. We would be glad to help you put together the customization. 

Is SOVRYGN on social media ? 

Yes the SOVRYGN brand is on Facebook, Twitter, and Instagram. If you would like to be featured on social media, share a picture of you wearing the product you purchased using the #sovrygnwatches hashtag and tag @sovrygnwatches. We would randomly pick customers from a pool and feature them on our social media. Everybody eventually gets featured :)

How can I set my watch ? 

In order to save the environment we have decided to create electronic manuals which can be found on YouTube or Vimeo. If you have any additional questions about your watch please feel free to contact us. 

How can I care for my watch ? 

we have created a page with details on how to care for your watch and some best practices please refer to the Learn More Section at the bottom of the page.